Refund and Returns Policy

SYLVIA GLOBAL TRADING SDN. BHD
Business Type: Educational Toys

1. Overview

At SYLVIA GLOBAL TRADING SDN. BHD, we are committed to delivering high-quality educational toys and ensuring our customers are satisfied with their purchases. If for any reason you are not entirely happy with your order, you may request a return or refund within the conditions outlined below.

2. Return & Refund Policy

We offer a 30-day return window from the date of delivery for all eligible items.

Eligibility for Return:

  • Items must be returned in their original condition, unused and in the original packaging.
  • Items must be returned with any included accessories, manuals, and documentation.
  • A valid proof of purchase (order number, invoice, or receipt) is required.

Refunds:

  • Once we receive and inspect the returned item, you will be notified of the status of your refund.
  • If approved, the refund will be processed to your original method of payment within 5–10 business days.
  • We reserve the right to reject returns that do not meet the above conditions.

3. Cancellation Policy

We understand that plans can change. If you wish to cancel your order, please contact us as soon as possible.

Order Cancellation Terms:

  • Cancellations must be made within 12 hours of placing the order.
  • Cancellation requests made after 12 hours may not be eligible, as the order may already be processed or shipped.
  • Once canceled, a full refund will be issued to your original payment method.

To cancel an order, please email us at: sylvia_GT@outlook.com with your order number and the subject line “Order Cancellation Request”.

4. How to Initiate a Return or Cancellation

Please follow these steps:

  1. Contact us via email at sylvia_GT@outlook.com with your order number and reason for return or cancellation.
  2. Wait for our team to respond with return instructions or confirmation.
  3. Package the items securely, including all original contents.
  4. Ship the product to our return address as instructed.

5. Contact Information

If you have any questions about this policy or require assistance with a return or cancellation, please do not hesitate to contact us:

SYLVIA GLOBAL TRADING SDN. BHD
Address: 43A, JALAN KEEMBONG 22, TAMAN JOHOR JAYA, 81100 JOHOR BAHRU, JOHOR
Email: sylvia_GT@outlook.com