This Shipping Policy describes the terms and conditions for the delivery of Goods purchased from SYLVIA GLOBAL TRADING SDN. BHD, via our website at https://sylviaglobaltrading.online.
Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to SYLVIA GLOBAL TRADING SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the Company, accessible from https://sylviaglobaltrading.online.
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Shipping Coverage
We currently offer shipping only within Malaysia. At this time, we do not support international shipping.
2. Shipping Fees
We are pleased to offer free shipping on all orders delivered within Malaysia. No additional shipping or handling fees will be charged at checkout.
3. Processing and Delivery Time
- All orders are processed and shipped within 7 business days from the date of order confirmation.
- Orders placed on weekends or public holidays will be processed on the following working day.
You will receive a confirmation email once your order has been shipped, including tracking information if applicable.
4. Delivery Partners
We use trusted local courier services to ensure your package arrives safely and on time. Delivery times may vary slightly depending on your location and any unforeseen courier delays.
5. Address Accuracy
To ensure successful delivery, please double-check that your shipping address is complete and accurate at the time of purchase. The Company is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by You.
6. Delays and Exceptions
While we strive to meet our 7-day delivery timeline, some circumstances may cause delays beyond our control (e.g. courier disruptions, natural disasters, or peak holiday seasons). We will communicate any such delays as soon as possible and appreciate your understanding.
7. Undeliverable Packages
If a package is returned to us as undeliverable due to incorrect address, failed delivery attempts, or refusal to accept the parcel, we will contact You to arrange a reshipment. Additional charges may apply in certain cases.
8. Contact Us
For any questions or concerns regarding shipping, please contact us at:
SYLVIA GLOBAL TRADING SDN. BHD
Address: 43A, Jalan Keembong 22, Taman Johor Jaya, 81100 Johor Bahru, Johor
Email: sylvia_GT@outlook.com
sylviaglobaltrading.online